[rt-users] Winmail.dat attachment problem

[Emmanuel Lacour]

On Thu, Apr 08, 2010 at 08:55:10AM -0400, Troppmann_Tobias at emc.com wrote:
> Hi all, 
> 
>  
> 
> I have a problem with Outlook Emails and the winmail.dat attachments. Basically all our Emails send from Outlook to RT 
> 
> are having the winmail.dat attached with all the original attachments in it. 
> 
>  
> 
> The problem is, that we can only access the original attachments (files, pictures, doc ...) using an external winmal opener like
> 
> "Winmail Opener". 
> 
>  
> 
> How can  I configure RT or fetchmail to get out the attachments from the winmail.dat to have them in the history of the tickets?
> 
> Is this a normal behaviour of RT or do I have a misconfiguration in the system?
> 
>  


- you can try to use perl TNEF module to convert those emails before
  entering RT (pipe the mail to such script before rt-mailgate)
- you can configure outlook to not send tnef attachements!
- you can write an RT Extension to decode winmail.dat and provide
  original names with links on the ticket display page