[rt-users] Problem configuring RT Timezone

Kim Covil covilk at lmax.com
Wed Apr 14 14:07:25 EDT 2010


I am having a bizarre problem configuring the Timezone I want RT to 
display in the Web UI. It doesn't seem to be related to the other issues 
I have seen in the archives or wiki.

The system hosting RT has its timezone set to UTC. I want RT to display 
the BST timezone for Europe/London (GMT +1) in the web interface and on 
emails. I am happy for UTC to continue to be used for all logs and 
database entries.

I have added the following line to etc/RT_SiteConfig.pm:

Set( $Timezone , 'Europe/London');

I have checked that this is a valid timezone as it exists in 

# ls -la /usr/share/zoneinfo/Europe/London
-rw-r--r-- 7 root root 3661 Jun 20  2009 /usr/share/zoneinfo/Europe/London

I can see this configuration change is loaded correctly when I go to 

I have also manually set my users "About Me" preference for timezone to 
"Europe/London +0100" from the drop down list.

None of this seems to have any effect on the display of times for 
existing tickets in the web ui.

What am I missing? Is there something else I should try?

Here are are the system versions:
RT version: 3.8.6
OS: CentOS release 5.3 (Final)
Kernel: Linux 2.6.18-128.1.16.el5xen #1 SMP Tue Jun 30 06:39:23 EDT 2009 
x86_64 x86_64 x86_64 GNU/Linux
Perl: 5.8.8
Apache: httpd-2.2.3-22.el5.centos.1

Is there anything else useful to provide?

Kind Regards,


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