[rt-users] Problem configuring RT Timezone

Ruslan Zakirov ruslan.zakirov at gmail.com
Wed Apr 14 15:27:55 EDT 2010


Is it mod_perl? I suspect it's issue when perl's ENV is untied from system's.

On Wed, Apr 14, 2010 at 10:07 PM, Kim Covil <covilk at lmax.com> wrote:
> Hi,
> I am having a bizarre problem configuring the Timezone I want RT to display
> in the Web UI. It doesn't seem to be related to the other issues I have seen
> in the archives or wiki.
> The system hosting RT has its timezone set to UTC. I want RT to display the
> BST timezone for Europe/London (GMT +1) in the web interface and on emails.
> I am happy for UTC to continue to be used for all logs and database entries.
> I have added the following line to etc/RT_SiteConfig.pm:
> Set( $Timezone , 'Europe/London');
> I have checked that this is a valid timezone as it exists in
> /usr/share/zoneinfo:
> # ls -la /usr/share/zoneinfo/Europe/London
> -rw-r--r-- 7 root root 3661 Jun 20  2009 /usr/share/zoneinfo/Europe/London
> I can see this configuration change is loaded correctly when I go to
> http://<rt-server>/Admin/Tools/Configuration.html
> I have also manually set my users "About Me" preference for timezone to
> "Europe/London +0100" from the drop down list.
> None of this seems to have any effect on the display of times for existing
> tickets in the web ui.
> What am I missing? Is there something else I should try?
> Here are are the system versions:
> RT version: 3.8.6
> OS: CentOS release 5.3 (Final)
> Kernel: Linux 2.6.18-128.1.16.el5xen #1 SMP Tue Jun 30 06:39:23 EDT 2009
> x86_64 x86_64 x86_64 GNU/Linux
> Perl: 5.8.8
> Apache: httpd-2.2.3-22.el5.centos.1
> Is there anything else useful to provide?
> Kind Regards,
> Kim
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Best regards, Ruslan.

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