[rt-users] Problem configuring RT Timezone

[Kim Covil]

Hi Ruslan,

Thanks for the response and apologies for the delay in replying. You are 
correct it does seem to be an issue with mod_perl and ENV being untied.

I found another reference to this issue here:

http://aspn.activestate.com/ASPN/Mail/Message/perl-mod_perl/3594080

What would be the suggested way of fixing this for our RT installation? 
Should I try and write a module as suggested in the above link to 
override the localtime functionality?

Regards,

Kim

On 14/04/10 20:27, Ruslan Zakirov wrote:
> Hello,
>
> Is it mod_perl? I suspect it's issue when perl's ENV is untied from system's.
>
> On Wed, Apr 14, 2010 at 10:07 PM, Kim Covil<covilk at lmax.com>  wrote:
>> Hi,
>>
>> I am having a bizarre problem configuring the Timezone I want RT to display
>> in the Web UI. It doesn't seem to be related to the other issues I have seen
>> in the archives or wiki.
>>
>> The system hosting RT has its timezone set to UTC. I want RT to display the
>> BST timezone for Europe/London (GMT +1) in the web interface and on emails.
>> I am happy for UTC to continue to be used for all logs and database entries.
>>
>> I have added the following line to etc/RT_SiteConfig.pm:
>>
>> Set( $Timezone , 'Europe/London');
>>
>> I have checked that this is a valid timezone as it exists in
>> /usr/share/zoneinfo:
>>
>> # ls -la /usr/share/zoneinfo/Europe/London
>> -rw-r--r-- 7 root root 3661 Jun 20  2009 /usr/share/zoneinfo/Europe/London
>>
>> I can see this configuration change is loaded correctly when I go to
>> http://<rt-server>/Admin/Tools/Configuration.html
>>
>> I have also manually set my users "About Me" preference for timezone to
>> "Europe/London +0100" from the drop down list.
>>
>> None of this seems to have any effect on the display of times for existing
>> tickets in the web ui.
>>
>> What am I missing? Is there something else I should try?
>>
>> Here are are the system versions:
>> RT version: 3.8.6
>> OS: CentOS release 5.3 (Final)
>> Kernel: Linux 2.6.18-128.1.16.el5xen #1 SMP Tue Jun 30 06:39:23 EDT 2009
>> x86_64 x86_64 x86_64 GNU/Linux
>> Perl: 5.8.8
>> Apache: httpd-2.2.3-22.el5.centos.1
>>
>> Is there anything else useful to provide?
>>
>> Kind Regards,
>>
>> Kim
>>
>>
>>
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>
>
>


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