[rt-users] New installation: clicking Update Ticket generates a bad URL

Vitaly Tskhovrebov Vitaly.Tskhovrebov at exigenservices.com
Fri Apr 16 03:35:30 EDT 2010

Check your RT_SiteConfig.pm for values like WebBaseURL. May be you should
add slash to URL.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Paul
Sent: Friday, April 16, 2010 4:45 AM
To: rt-users at lists.bestpractical.com
Cc: zachb at oxfordsuites.com
Subject: [rt-users] New installation: clicking Update Ticket generates a bad

When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and
then hit the Update Ticket button, an apparently bad URL is generated.  

id=2&results=bd10...[stuff deleted]

My RT site is: http://request.geology.ucdavis.edu

If I modify the portion ".eduticket/" to ".edu/Ticket/" in the URL bar  
then I am taken to a:

  o Message recorded


So, why no slash "/" and a lowercase "t" instead of uppercase "T" in  

If I leave the Message area blank, I get taken to a working URL:


  - Paul.

--- ---
system config (abbreviated)

RT v3.8.7
Perl v5.8.8 under linux
Set($WebPath , "");
Set($WebBaseURL , "http://request.geology.ucdavis.edu");
Set($WebURL , "http://request.geology.ucdavis.edu");
Browser: same result in Safari (Mac) v4.0.5, and Firefox (Mac) v3.6.3

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