[rt-users] Trouble with CommandByMail

Ruslan Zakirov ruslan.zakirov at gmail.com
Mon Apr 19 17:15:43 EDT 2010

Hello Kenneth,

As I understand you tested that disabling the plugin stops looping?

On Fri, Apr 16, 2010 at 1:51 AM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:
> To list,
> I have a bit of a problem. CommandByMail is working well with email from
> privileged users. However, when I send in an email from my yahoo account, it
> being non-LDAP and therefore doesn't exist in my USERS Table, it creates a
> never-ending mailer daemon loop and my yahoo account gets hundreds and
> hundreds of emails saying it couldn't get any user info on it.
> What I expected to happen was for RT to reject the email as unprivileged and
> an email notice stating that fact, but one-time only.
> Does anyone have a way around this problem?
> We definitely need to have CommanByMail but we don't want people to get
> endless error email either.
> Thanks.
> Kenn
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Best regards, Ruslan.

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