[rt-users] Large file uploads

Gary Greene ggreene at minervanetworks.com
Mon Apr 19 18:47:45 EDT 2010

On 4/19/10 10:58 AM, "Ski Kacoroski" <ckacoroski at nsd.org> wrote:
> Hi,
> I am hoping to use RT to help manage a printshop, but am having severe
> performance issues when I upload a 76M file.  My hardware has 2 CPUs and
> 4GB of ram.  The upload was ok, but when I try to look at the ticket,
> the system just locks up with almost 100% system cpu use and uses up all
> ram and starts in on swap.  Has anyone else used RT with large files
> (100 - 200MB).  Does RT's design allow for this or should I just set up
> links to an FTP site that can be accessed from the RT ticket?
> Thanks in advance.
> cheers,
> ski

>From what I've found, since the attachments get stored in the DB, it's best
not to upload such huge files as attachments and rather host them elsewhere
and link to them. Besides, email over all was never meant for such monster

Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:  (650) 704-6633
Phone: (408) 240-1239

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