[rt-users] Remove requestor's e-mail only from 1 queue

Max McGrath mmcgrath at carthage.edu
Thu Apr 22 09:39:05 EDT 2010

Hi all -

Running RT 3.8.7 on Ubuntu 9.04.

We have a "Quick Ticket" queue.  This queue is only used when patrons walk
up or call the information desk.  So, what's happening is if I get a call
and have to create a ticket for someone else while I'm logged in, the
requestor e-mail is set to mine.  For this queue, it'd be best if that field
was just left blank.

I've gone into the file system and found the Create.html page and where this
info would come from, but this is universal for all queues.  I DO NOT want
to get rid of this for any other queue just the Quick Ticket queue.

Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
mmcgrath at carthage.edu
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