[rt-users] Remove requestor's e-mail only from 1 queue

[Raed El-Hames]

Max:
*
*
Edit Create.html change

<td class="value" colspan="5">
<& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => 
$ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
</td>

to

<td class="value" colspan="5">
% if ($QueueObj->Name eq 'Quick Ticket') {
    <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default 
=> $ARGS{Requestors} &>
% } else {
    <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default 
=> $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
%}
</td>



Roy


Max McGrath wrote:
> Hi all -
>
> Running RT 3.8.7 on Ubuntu 9.04.
>
> We have a "Quick Ticket" queue.  This queue is only used when patrons 
> walk up or call the information desk.  So, what's happening is if I 
> get a call and have to create a ticket for someone else while I'm 
> logged in, the requestor e-mail is set to mine.  For this queue, it'd 
> be best if that field was just left blank.
>
> I've gone into the file system and found the Create.html page and 
> where this info would come from, but this is universal for all queues. 
>  I DO NOT want to get rid of this for any other queue just the Quick 
> Ticket queue.
>
> Am I SOL?  
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu <mailto:mmcgrath at carthage.edu>