[rt-users] CommandByMail problem

Jeff Voskamp javoskam at uwaterloo.ca
Thu Apr 22 10:31:42 EDT 2010

On 04/22/2010 09:53 AM, Kevin Falcone wrote:
> On Wed, Apr 21, 2010 at 01:39:04PM -0700, Kenneth Crocker wrote:
>>     1) Email from any RT User creates a ticket in a queue, EVEN when the right "CreateTicket" has
>>     NOT been applied to that User/group/role/Sys group for that Queue. It still gets in and
>>     becomes a ticket. I checked the rights on this VERY thoroughly.
> You must have a misconfiguration, setting up a vanilla 3.8.7 with a
> user who has no CreateTicket rights anywhere and injecting mail from
> that user gets
> not ok - Ticket creation failed: No permission to create tickets in
> the queue 'General'
> as a result.  This is because Auth::MailFrom will reject the user
> before CommandByMail gets to it
>>     2) Email from NON-RT Users and NON-LDAP Users gets sent back to the "from" address in a
>>     never-ending loop.
>>     I know how to turn off the loop, by temporarily turning off "TakeAction:" from the Plugin and
>>     then bouncing RT.
>>     The two questions I have are:
> It isn't clear to me why notifying the From: in your environment
> causes a loop
> -kevin
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
What order are your MailPlugins in?


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