[rt-users] CommandByMail problem

[Kenneth Crocker]

Sorry,

This &^%$%Gemail doesn't do a reply like I'm used to. I wanted to include
the list.

Kenn

On Thu, Apr 22, 2010 at 9:00 AM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Jeff, Kevin,
>
> I agree that something is configured wrong. The plugins look like this:
>
> Set(@MailPlugins, (qw(Auth::MailFrom Filter::TakeAction)));
> Set(@Plugins,(qw(RTx::Calendar RT::Authen::ExternalAuth
> RT::Extension::CommandByMail)));
>
> The only person with "CreateTicket" rights is the role AdminCc for the
> Queue (which is me). I had another person who is privileged send in an email
> and the ticket was created. I know, it doesn't make sense at all. Privileges
> have always worked before. I'm thinking we did something wrong in the
> install, so I'm going to flush my environment and re-create it.
>
> If there is something I need to ensure on installation, that would be
> helpful. I'm also NOT going to install Timeline, as it doesn't work that
> well anyway (no easy way to modify what is displayed).
>
> Hopefully, this will do it.
>
> Kenn
> LBNL
>
>
>
> On Thu, Apr 22, 2010 at 7:31 AM, Jeff Voskamp <javoskam at uwaterloo.ca>wrote:
>
>> On 04/22/2010 09:53 AM, Kevin Falcone wrote:
>>
>>> On Wed, Apr 21, 2010 at 01:39:04PM -0700, Kenneth Crocker wrote:
>>>
>>>
>>>>    1) Email from any RT User creates a ticket in a queue, EVEN when the
>>>> right "CreateTicket" has
>>>>    NOT been applied to that User/group/role/Sys group for that Queue. It
>>>> still gets in and
>>>>    becomes a ticket. I checked the rights on this VERY thoroughly.
>>>>
>>>>
>>> You must have a misconfiguration, setting up a vanilla 3.8.7 with a
>>> user who has no CreateTicket rights anywhere and injecting mail from
>>> that user gets
>>> not ok - Ticket creation failed: No permission to create tickets in
>>> the queue 'General'
>>> as a result.  This is because Auth::MailFrom will reject the user
>>> before CommandByMail gets to it
>>>
>>>
>>>
>>>>    2) Email from NON-RT Users and NON-LDAP Users gets sent back to the
>>>> "from" address in a
>>>>    never-ending loop.
>>>>
>>>>    I know how to turn off the loop, by temporarily turning off
>>>> "TakeAction:" from the Plugin and
>>>>    then bouncing RT.
>>>>
>>>>    The two questions I have are:
>>>>
>>>>
>>> It isn't clear to me why notifying the From: in your environment
>>> causes a loop
>>>
>>> -kevin
>>>
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>> What order are your MailPlugins in?
>>
>> Jeff
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
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