[rt-users] Forward to queue question

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Fri Apr 23 12:10:41 EDT 2010

On Fri, Apr 23, 2010 at 12:06, Chris Hall <hiro24 at gmail.com> wrote:
> Hello all,
> I'm very new to RT, and after shifting around permissions on groups and
> queues for a few hours, I'm ready to ask for some help.. btw, documentation
> seems very widespread and unfocused, unless I'm looking in the wrong places.
Read the book. It's the best place to get a grasp of the fundamentals.
The wiki, POD and list archives tend to be for more esoteric issues
and customization.

> Basically, let's say I have 2 groups w/ a queue each... Helpdesk with a
> "Helpdesk queue" and Corp. Support with a "Corp. Support" queue.  I don't
> want them to see each other's queues.  However, I would like them to be able
> to forward tickets on to the other's queues. What permissions would I need
> to set up to make this happen?  I've got it most of the way, to where it
> actually works, but when I forward a ticket, at the top in the yellow status
> bar it says permission was denied.. though the ticket still seems to
> transfer.
SeeQueue but not ShowTicket.

Although forward is not really the correct term here, one moves ticets
between queues.

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