[rt-users] Forward to queue question

Chris Hall hiro24 at gmail.com
Fri Apr 23 12:14:39 EDT 2010

thanks for the speedy reply.

That's actually how I have it set now, and it works, but like I said, at the
top it gives a faulty "permission denied".

This is set on the Corp. Support queue for permissions for the "Helpdesk"
queue, and the error above occurs when someone in the helpdesk group moves a
ticket to the Corp. Support queue.  Is there something somewhere else I need
to set?  when root moves a ticket, no permission denied errors are

On Fri, Apr 23, 2010 at 12:10 PM, Jerrad Pierce <
jpierce at cambridgeenergyalliance.org> wrote:

> On Fri, Apr 23, 2010 at 12:06, Chris Hall <hiro24 at gmail.com> wrote:
> > Hello all,
> >
> > I'm very new to RT, and after shifting around permissions on groups and
> > queues for a few hours, I'm ready to ask for some help.. btw,
> documentation
> > seems very widespread and unfocused, unless I'm looking in the wrong
> places.
> Read the book. It's the best place to get a grasp of the fundamentals.
> The wiki, POD and list archives tend to be for more esoteric issues
> and customization.
> > Basically, let's say I have 2 groups w/ a queue each... Helpdesk with a
> > "Helpdesk queue" and Corp. Support with a "Corp. Support" queue.  I don't
> > want them to see each other's queues.  However, I would like them to be
> able
> > to forward tickets on to the other's queues. What permissions would I
> need
> > to set up to make this happen?  I've got it most of the way, to where it
> > actually works, but when I forward a ticket, at the top in the yellow
> status
> > bar it says permission was denied.. though the ticket still seems to
> > transfer.
> SeeQueue but not ShowTicket.
> Although forward is not really the correct term here, one moves ticets
> between queues.
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