[rt-users] display date format for all users as set in preferences

Kenneth Crocker kfcrocker at lbl.gov
Mon Apr 26 13:02:14 EDT 2010


These are the settings we use in the RT_SiteConfig.pm file in the
/RTHome/etc/ directory.

*Set($DateTimeFormat, {Format => 'Default', Time => 0,});  # This drops time
from display*

*Set($DateDayBeforeMonth, 0);*

I assume you're talking about 3.8.x (we're in 3.8.7). Also, regardless of
what you set as the global default, individual users can set their own
preference to be different that what the global default is for those

Hope this helps.


On Mon, Apr 26, 2010 at 9:30 AM, Paul O'Rorke <paul at paulororke.net> wrote:

>  Hi,
> I want all users to see the date format as I have set it (as root) in : Preferences
> --> Locale --> Date Format --> 2010-04-26 16:37:55
> After reading posts and the wiki I thought all I had to do was set the
> preference as root for this be be globally set.  When logged in as root the
> date displays as expected on all tickets but when I log in as my support
> staff user the date is the default format: Sun Apr 25 09:35:13 2010
> Is there an ACL I need to set?  I'm looking for something to set in the
> group rights for the group "support" I have but cannot for the life of me
> see what it might be.
> Have I missed something obvious here?
> RT 3.8.4
> Ubuntu Server 8.04 LTS
> MySQL database
> --
> Paul O'Rorke
> paul at paulororke.net
> paulororke.net
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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