[rt-users] Create child or dependency ticket in a different queue?
Nick Kartsioukas
change+lists.rt at nightwind.net
Mon Apr 26 17:04:20 EDT 2010
When looking at the Basics display for a ticket, under Links one can
click "create" next to each of the link types to create a new ticket
that inherits the attributes of the currently-viewed ticket. However,
most of these attributes can be changed such as owner, status, etc. The
one that cannot be changed is what queue the new ticket will be created
in...this appears to be fixed to whatever queue the current ticket is
in. Has anyone succeeded in modifying RT so the new ticket can be
created in a different queue?
I suspect there would be problems with custom fields varying between
queues, but thought I'd ask anyway...
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