[rt-users] create Requester without an email

[Paul O'Rorke]

Hi all,

we use RT to manage a support Queue for software.  The support team 
field many questions from both email and a forum.  Not all support 
requests get a ticket and support staff create tickets manually setting 
the Requester email.  We'd like to use the same queue for some support 
requests that are posted on our forums.

Can we create requesters without an email?  I don't seem to be able to 
do this.  I have a custom field for the URL of the forum post and would 
like to be able to search tickets on the Requester user but often they 
have no email.  Can this be done or is an email a requirement for a 
Requester?
-- 


        Paul O'Rorke

        paul at paulororke.net <mailto:paul at paulororke.net>
        paulororke.net <http://paulororke.net>

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