[rt-users] create Requester without an email

[Paul O'Rorke]

I should qualify this:  I can create users without an email if I 
manually go and add a user.  What I want to be able to do is add a user 
name in the Requester field when creating tickets and have that user 
created as it would were it an email address.


Possible?


        Paul O'Rorke

        paul at paulororke.net <mailto:paul at paulororke.net>
        paulororke.net <http://paulororke.net>


On 27/04/2010 7:58 AM, Paul O'Rorke wrote:
> Hi all,
>
> we use RT to manage a support Queue for software.  The support team 
> field many questions from both email and a forum.  Not all support 
> requests get a ticket and support staff create tickets manually 
> setting the Requester email.  We'd like to use the same queue for some 
> support requests that are posted on our forums.
>
> Can we create requesters without an email?  I don't seem to be able to 
> do this.  I have a custom field for the URL of the forum post and 
> would like to be able to search tickets on the Requester user but 
> often they have no email.  Can this be done or is an email a 
> requirement for a Requester?
> -- 
>
>
>         Paul O'Rorke
>
>         paul at paulororke.net <mailto:paul at paulororke.net>
>         paulororke.net <http://paulororke.net>
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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