[rt-users] Create child or dependency ticket in a different queue?

[Kenneth Crocker]

Carlos,

The StrictACl setting must be zero for that to work.

*Set($StrictLinkACL, 0);  # ‘0’ allows links to other Queues*


Kenn

LBNL
**


On Mon, Apr 26, 2010 at 11:23 PM, Carlos Garcia Montoro
<cgarcia at ific.uv.es>wrote:

> Have you tried to first create hte dependant ticket on the queue that you
> want and then link both tickets? You can do it by clicking on "Links"
> instead of on "Create". Editing Links allows you to create a link to an
> existing ticket (without creating a new ticket). Hence, you can choose an
> arbitrary ticket of any queue. I think this is the way you should proceed.
>
> Hope it works,
> Carlos
>
>
> Nick Kartsioukas wrote:
>
>> When looking at the Basics display for a ticket, under Links one can
>> click "create" next to each of the link types to create a new ticket
>> that inherits the attributes of the currently-viewed ticket.  However,
>> most of these attributes can be changed such as owner, status, etc.  The
>> one that cannot be changed is what queue the new ticket will be created
>> in...this appears to be fixed to whatever queue the current ticket is
>> in.  Has anyone succeeded in modifying RT so the new ticket can be
>> created in a different queue?
>> I suspect there would be problems with custom fields varying between
>> queues, but thought I'd ask anyway...
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
> --
>  _______ _______________________________________________________________
> | __ __ | Carlos García Montoro                    Ingeniero Informático
> |_\_Y_/_| Instituto de Física Corpuscular         Centro Mixto CSIC - UV
> |\_] [_/| Servicios Informáticos
> |  [_]  | Edificio Institutos de Investigación        cgarcia at ific.uv.es
> |C S I C| Apartado de Correos 22085 E-46071 Valencia  Tel: +34 963543706
> |_______| España / Spain                              Fax: +34 963543488
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
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