[rt-users] Question about using an external SMTP server

[Chris Hall]

well.. none yet.  I think I see where I've mis-stepped.  the modifications
to /etc/aliases needs to be ON the SMTP server, not the RT server, is that
correct?  and if so, that means I need to install the rt-mailgate on the
SMTP server?  If that's true, could I just copy my rt-mailgate from my bin
dir on the rt server to the SMTP server, or do I really have to go through
the entirety of the installation?  ...lotsa questions there, sry.

On Tue, Apr 27, 2010 at 3:51 PM, Curtis Bruneau <curtisb at vianet.ca> wrote:

> Assuming the SMTPFrom setting isn't overriding the reply addresses
> specified in the queue config queue@ queue-comment@ etc. You may need to
> rebuild the alias hash with the newaliases command. Are you getting any
> bounces from your smtp?
>
> Chris Hall wrote:
>
>> ahh, nevermind, I got it...
>>
>> Set($SMTPServer, '##########');
>> Set($SMTPFrom , 'rt at rt.#########.com');
>>
>> but now, my question has evolved slightly.. email seems to be successfully
>> sent out, but I get the email saying "reply to this address if you have
>> questions, etc..." I reply to it, and nothing seems to happen.
>>
>> I've added the following lines to /etc/aliases
>>
>> rt: "|/opt/rt3/bin/rt-mailgate --queue 'General' --action correspond --url
>> http://rt.###########.com"
>> rt-comment: "|/opt/rt3/bin/rt-mailgate --queue 'General' --action comment
>> --url http://rt.##########.com"
>>
>> (obviously w/o the # signs...) but nothing seems to happen when I reply to
>> the email... any ideas as to why?
>>
>>
>> On Tue, Apr 27, 2010 at 3:37 PM, Curtis Bruneau <curtisb at vianet.ca<mailto:
>> curtisb at vianet.ca>> wrote:
>>
>>    You should be able to set up postfix using the parameter
>>    'relayhost' for relaying, you can specify a different port if
>>    needed. This would allow you to still use the sendmail commands to
>>    send. This is assuming you can still receive on port 25 for MX
>>    deliveries. Otherwise you may have no choice but to set it up on
>>    your real smtp server.
>>
>>    Chris Hall wrote:
>>
>>        We're tightly controlling port 25 on our site here, so using
>>        the local method for sending email is a no go.  I read
>>        something about installing mailgate on the smtp server here,
>>        but that has some people... nervous....  My boss seems to
>>        think it should be a matter of switching a line or two to set
>>        a smarthost to our smtp server to make it work.  So my
>>        question is, without dropping additional software or whatnot
>>        on the smtp server... how can I use an external server for
>>        sending mail?  What's the preferred and correct configuration
>>        needed?
>>
>>
>>
>>  ------------------------------------------------------------------------
>>
>>
>>
>>
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>>
>>
>
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