[rt-users] Can't locate object method "_Accessible"

CLOSE Dave (DAE) Dave.Close at us.thalesgroup.com
Tue Apr 27 20:22:40 EDT 2010

Thank you to Martin Drasar, Jerrad Pierce, and Ian Pellew for their 
replies to my query. However, the problem remains unresolved and hasn't 
really been addressed here. Note that RT was working on exactly the same 
port with exactly the same Apache configuration.

I had an opportunity to abort a corporate push for SharePoint, but 
without the ability to get RT working again, I am doomed to fail.

A week ago, I wrote:
 > My server is running Fedora 8 and was running RT 3.6.5 ok. Most files
 > were located in /usr/share/rt3. I have just upgraded to RT 3.8.7 and
 > changed the installation directory to /opt/rt3. All references in
 > /etc/httpd/conf*/* have been changed to refer to /opt/rt3 but the
 > /usr/share/rt3 directory is still present. RT is running on port 8080
 > to avoid conflict with another application.
 > After the upgrade, RT refuses to run. The log shows this message:
 > [Fri Apr 16 15:04:34 2010] [error] [client] Can't
 > locate object method "_Accessible" via package "SubscribeDashboard"
 > (perhaps you forgot to load "SubscribeDashboard"?) at
 > /usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder/Record.pm line
 > 423.\nCompilation failed in require at /opt/rt3/bin/../lib/RT.pm line
 > 443.\n
 > Looking around online, I don't find this specific message referenced
 > anywhere. However, similar messages with other methods are quoted. The
 > general idea seems to be that something isn't up-to-date as expected.
 > So I've run "yum update" on the server and updated everything. I then
 > used cpan to update File::Temp since the repositories don't seem to be
 > current for that module. After restarting the web server (Apache 2),
 > RT still fails in exactly the same way.
 > Obviously, I'm still missing something simple. Can anyone tell me
 > what?
Dave Close, Thales Avionics, Irvine California USA
Software integration and performance testing
cell +1 949 394 2124, dave.close at us.thalesgroup.com

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