[rt-users] [Fwd: Re: No mail in the creation of a ticket]

josé fernandez jose.fernandez at naxos-fr.net
Wed Apr 28 06:24:15 EDT 2010

Thank you for your help. In doing what I want is simply to be notified
when a user create a ticket from the interface RT

============ RT_SiteConfig.pm =============

# By default, RT doesn't notify the person who performs an update, as
# already know what they've done. If you'd like to change this
# Set $NotifyActor to 1

Set($NotifyActor, 0);


Best regards

Le 28/04/2010 11:54, josé fernandez a écrit : 

> Hello
> when a ticket is created via an email in RT, an email is sent
> automatically, but if the user creates a ticket from the interface of
> RT were not receiving email automatically and therefore we do not know
> that a ticket has been created and I do not understand why.
> Ideas?
> Thank you 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Marouane HIMDI 
Ingénieur R&D


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