[rt-users] [Fwd: Re: No mail in the creation of a ticket]

[josé fernandez]

Thank you for your help. In doing what I want is simply to be notified
when a user create a ticket from the interface RT


============ RT_SiteConfig.pm =============
...

# By default, RT doesn't notify the person who performs an update, as
they
# already know what they've done. If you'd like to change this
behaviour,
# Set $NotifyActor to 1

Set($NotifyActor, 0);

==================================================

Best regards


Le 28/04/2010 11:54, josé fernandez a écrit : 

> Hello
> 
> when a ticket is created via an email in RT, an email is sent
> automatically, but if the user creates a ticket from the interface of
> RT were not receiving email automatically and therefore we do not know
> that a ticket has been created and I do not understand why.
> 
> Ideas?
> Thank you 
> 
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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