[rt-users] Help adding links to things

Max McGrath mmcgrath at carthage.edu
Wed Apr 28 17:45:09 EDT 2010

Hello again everyone -

I have now gone back and commented out the changes I made to
RT_SiteConfig.pm.  I've cleared my mason cache, restarted apache and have
logged out and back in.

The problem that I am now experiencing is that any changes I make globally
to my *RT at a glance*, is not taking effect.  I can add stuff globally and
I can see that my changes have been saved -- but back on the actual RT at a
glance page itself, the changes that I have made are not shown.

I can change my RT at a glance at a user level, and the changes take effect
immediately.  What might I have done to cause this?


Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
mmcgrath at carthage.edu

On Wed, Apr 28, 2010 at 10:40 AM, Andy Harrison <aharrison at gmail.com> wrote:

> On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath <mmcgrath at carthage.edu>
> wrote:
> > Hi Andy -
> > Thanks for the reply.
> > I made the Links file, edited the RT_SiteConfig.pm file and restarted
> > apache.
> > When I get to the RT-at-a-glance under global config, I can see links in
> > there now.  But I add it to both RT at a glance:body AND RT at a
> > glance:summary, but I see nothing on my homepage.
> > Where you say <!-- insert some html links here --> I just added one
> normal
> > link for the time being:
> > <a href="http://server.domain.com" target=_blank>Server Link</a>
> > That's what you meant, right?
> > What am I missing here?
> > Also, can anyone explain the difference between the at a glance:body and
> at
> > a glance:summary?
> > Thanks!
> > Max
> Yes, that's what I meant.
> You probably just need to clear your mason cache, restart apache,
> logout/login.
> rm -rf $RTHOME/var/mason_data/*
> The body area is the large area in the middle of the page, the summary
> area is the medium sized sidebar on the right.
> --
> Andy Harrison
> public key: 0x67518262
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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