[rt-users] RT and Nagios

[Hossein Rafighi]

Hi,

We have modified rt-crontool to create Nagios alerts. This woks with 
nrpe and unlike SendNgiosAlert doesn't require any additional modules 
installation. If you have running Nagios server it can easily pull 
relevant stuff from RT. Nagios will send a warning email if:
Tickets are new for more than 24hours
Tickets are open for more than 5days

It will generate a critical email if:
Tickets are new for more than 48hours
Tickets are open for more than 7days.

If the status of a ticket is stalled, then our script will ignore it. It 
is our policy to change the ticket status to stalled if a ticket is 
required to remain open for more than one week. Since we are a 24x7x360 
lab, we decided to include weekends and holidays in the script. If 
you're interested let me know and I can send/post scripts and required 
steps. Again, this script is modified version of rt-crontool.

Sample email:

***** Nagios 2.8 *****
Notification Type: PROBLEM
Service: Q-CCN
Host: helpdesk
Address: 172.127.2.12
State: WARNING
Date/Time: Tue Apr 27 14:55:37 PDT 2010
Additional Info:
0 new tickets: 0  24h, 0  48h: 1 open: 1  120h, 0  168h


Cheers,
Hossein Rafighi

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