[rt-users] Global Config for "RT at a glance" not taking effect

Max McGrath mmcgrath at carthage.edu
Thu Apr 29 13:21:41 EDT 2010

Hi all -

Sorry to repost this problem, but I'm hoping with a better subject more
people will read it!

This problem came about because I wanted to be able to add a new Element (I
think that's the proper term) on my RT at a glance page full of helpful
links for our desk workers (i.e., blackboard, wireless management,
directory, res hall registration admin stuff).

You can view the original thread here if need be:

<http://www.gossamer-threads.com/lists/rt/users/93118>With help from some
people I was successfully able to get a "Links" element on the RT at a
glance page; that however seemed to break the "QuickSearch" element.  So, I
undid everything I did to try to get back to where I started.  Now, however,
any changes I make in global config for RT at a glance (both summary and
body) do not take effect for any users that login.  I've cleared the mason
data, I've restarted apache, I've rebooted the server, I've cleared my
browsers cache, I've tried different machines with different browsers,
nothing works.  The only good news, I guess, is that when people login, they
can go to their individual preferences and make changes to RT at a glance,
and those changes take effect.

All changes I made in RT_SiteConfig.pm have been commented out, no
permissions were changed or anything like that...

Can anybody help me?


(Again...very sorry to repost this...)
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
mmcgrath at carthage.edu
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