[rt-users] Global Config for "RT at a glance" not taking effect

Kenneth Crocker kfcrocker at lbl.gov
Thu Apr 29 14:12:54 EDT 2010


Sounds like an interesting conundrum. I'll bite.

When you say individuals can change their *preferences* and they *DO* take
effect? But the Global defaults don't? *OR* are you saying the Global
defaults work but when you make *changes to those defaults* they don't take

Also, when you say you commented out the changes you made in RT_SiteConfig,
there are some settings you DO need, but they just need to be like they were
before you added the links part.

And one more thing, when you say you made changes to add these links, did
you have to create any *local* versions of a *directory/file*? If so, did
you make a copy of the original *local* *directory/file* before modifying
it? When I make changes for a local file, I always copy the share version
over. Then if I make further changes to the local file, I always rename the
older one file_old.html  (or whatever). That way I always preserve an
original set of code.

Looking forward to your answers.


On Thu, Apr 29, 2010 at 10:21 AM, Max McGrath <mmcgrath at carthage.edu> wrote:

> Hi all -
> Sorry to repost this problem, but I'm hoping with a better subject more
> people will read it!
> This problem came about because I wanted to be able to add a new Element (I
> think that's the proper term) on my RT at a glance page full of helpful
> links for our desk workers (i.e., blackboard, wireless management,
> directory, res hall registration admin stuff).
> You can view the original thread here if need be:
> http://www.gossamer-threads.com/lists/rt/users/93118
> <http://www.gossamer-threads.com/lists/rt/users/93118>With help from some
> people I was successfully able to get a "Links" element on the RT at a
> glance page; that however seemed to break the "QuickSearch" element.  So, I
> undid everything I did to try to get back to where I started.  Now, however,
> any changes I make in global config for RT at a glance (both summary and
> body) do not take effect for any users that login.  I've cleared the mason
> data, I've restarted apache, I've rebooted the server, I've cleared my
> browsers cache, I've tried different machines with different browsers,
> nothing works.  The only good news, I guess, is that when people login, they
> can go to their individual preferences and make changes to RT at a glance,
> and those changes take effect.
> All changes I made in RT_SiteConfig.pm have been commented out, no
> permissions were changed or anything like that...
> Can anybody help me?
> Thanks!
> (Again...very sorry to repost this...)
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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