[rt-users] merge users(?)

[Kenneth Crocker]

Bogey,

Did you consider just making the extra Users Cc's on the Ticket? Then all
you would have to do is make sure there was a notification scrip for Cc's on
whatever. We have a scrip that will "Add a Ticket CC" for all Cc's on an
email when a ticket is *created* *or* *on correspondence.* That way, you
don't have to have a CF and monitor/maintain it. I think it simpler.

Kenn
LBNL

On Fri, Apr 30, 2010 at 9:27 AM, who else <bogey_63 at yahoo.com> wrote:

>
> Someone, please?
>
> TIA
>
> w_e
>
> who else wrote:
> >
> > Well,
> > it seems it works.
> >
> > BUT:
> >
> > I worked it out this way:
> >
> >>There is a scrip that can do this:
> >
> >>http://wiki.bestpractical.com/view/AddRequestor
> >
> >>You create a custom user field called othermail and populate it with the
> >>people you want to get the email. All, the other IBMers will be added as
> >>requestors whenever one of them requests. We've done this for some
> >>supervisors who want to keep an eye on all calls made by their staff.
> >
> > Unfortunately this only works for ONE additional othermail but not two.
> It
> > only accepts the first emailadress. Anybody out here, to point me in the
> > right direction please, am not a programmer, so i'd appreciate your help.
> >
> > Thank you very much.
> >
> > w_e
> >
> > PS: Besides this it works like a charm ;-)
> >
>
> --
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>
>
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