[rt-users] Reply from client not received by AdminCC

jodie gambill jodie.gambill at gmail.com
Fri Apr 30 14:19:20 EDT 2010

Are you sure the client retained the RT system email address in their reply,
and didn't change that email to be your 1 AdminCc who got the reply?  Does
the ticket display page in RT show that an outgoing email was recorded to
that 1 AdminCc?

On Fri, Apr 30, 2010 at 10:30 AM, rmp dmd <rmp.dmd1229 at gmail.com> wrote:

> We have 3 persons on AdminCC.
> We client replies via email to the ticket, it will be received by the 3
> persons' mailbox.
> This morning at around 5:00 AM, client replied, only 1 adminCC got the
> response.  I tested 10:30 AM. All replies to RT are being received by 3
> AdminCC.
> Is there time setting when the AdminCC will receive emails from RT?
> RT Version is 3.4.5
> Thanks!
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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