[rt-users] Reply from client not received by AdminCC

[rmp dmd]

Just an addition, I found this on RT log. It only send to 1 adminCC.  RT
usually send to 3 adminCCs or sometimes to 2 if, the other is the updating
the ticket.

Why does RT only send to 1?

Time is 4 hour advanced on RT log. The actual time is Fri Apr 30 04:59:59
2010

[Fri Apr 30 08:59:59 2010] [info]: <
rt-3.4.5-30212-1272617998-981.16221-5-0 at data1.echoworx.net> sent To:  Cc
:  Bcc: admin1 at worx.com (/opt/rt3/lib/RT/Action/SendEmail.pm:297)




On Fri, Apr 30, 2010 at 11:30 AM, rmp dmd <rmp.dmd1229 at gmail.com> wrote:

> We have 3 persons on AdminCC.
>
> We client replies via email to the ticket, it will be received by the 3
> persons' mailbox.
>
> This morning at around 5:00 AM, client replied, only 1 adminCC got the
> response.  I tested 10:30 AM. All replies to RT are being received by 3
> AdminCC.
>
> Is there time setting when the AdminCC will receive emails from RT?
>
> RT Version is 3.4.5
>
> Thanks!
>
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