[rt-users] MAndatory CF per post

[Jim Tambling]

Kenn,

I might not have explained it properly. I want a field that the user can
fill in with how much time they worked on that portion of the ticket, I
am trusting them to enter the correct data. The TimeWorked field is very
easy to overwrite so I want a per-post entry with a total displayed in
the ticket summary. Maybe it is possible to do something like that? The
'time worked' value would ideally be a mandatory field in each post. 

Regards, Jim

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: 03 August 2010 16:33
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] MAndatory CF per post

Jim,

How would RT know how much time that was? If the user is working on the
program or problem or design or just thinking about the problem, he
won't be
in RT hitting "enter" for every minute he is thinking on a ticket and
there
is no time clock going off to determine how much time the person is
spending
doing that task. RT will only know of the time the guy signs on, starts
a
transaction and completes a transaction. You could design a time clock
for a
ticket and have procedures that require (I don't know how you would
*monitor
* anyone following such procedure) a person enter a "check-in" time for
a
ticket and then a "check-out" time. But that just may be trying to put
too
fine a granularity on the issue. Somewhere down the line, you have to
just
trust the guy when he says he worked 20 hours on something. Just my
opinion,
of course.

Kenn
LBNL




On Tue, Aug 3, 2010 at 3:45 AM, Jim Tambling
<Jim.Tambling at datatote.co.uk>wrote:

>  Hi all,
>
>
>
> Is there a way to enter CF values in each individual post made to a
ticket?
> What I am trying to achieve is a way of logging how much time an
engineer
> spends working on each part of a request. The time worked field is no
good
> to us as we want something that is updated dynamically from each post,
so
> the managers can view the total time worked on a ticket and the time
worked
> on each individual post. Is this at all possible?
>
>
>
> Regards, Jim
>
>
>
>
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