[rt-users] MAndatory CF per post

Jim Tambling Jim.Tambling at datatote.co.uk
Tue Aug 3 12:45:30 EDT 2010


I might not have explained it properly. I want a field that the user can
fill in with how much time they worked on that portion of the ticket, I
am trusting them to enter the correct data. The TimeWorked field is very
easy to overwrite so I want a per-post entry with a total displayed in
the ticket summary. Maybe it is possible to do something like that? The
'time worked' value would ideally be a mandatory field in each post. 

Regards, Jim

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Sent: 03 August 2010 16:33
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] MAndatory CF per post


How would RT know how much time that was? If the user is working on the
program or problem or design or just thinking about the problem, he
won't be
in RT hitting "enter" for every minute he is thinking on a ticket and
is no time clock going off to determine how much time the person is
doing that task. RT will only know of the time the guy signs on, starts
transaction and completes a transaction. You could design a time clock
for a
ticket and have procedures that require (I don't know how you would
* anyone following such procedure) a person enter a "check-in" time for
ticket and then a "check-out" time. But that just may be trying to put
fine a granularity on the issue. Somewhere down the line, you have to
trust the guy when he says he worked 20 hours on something. Just my
of course.


On Tue, Aug 3, 2010 at 3:45 AM, Jim Tambling
<Jim.Tambling at datatote.co.uk>wrote:

>  Hi all,
> Is there a way to enter CF values in each individual post made to a
> What I am trying to achieve is a way of logging how much time an
> spends working on each part of a request. The time worked field is no
> to us as we want something that is updated dynamically from each post,
> the managers can view the total time worked on a ticket and the time
> on each individual post. Is this at all possible?
> Regards, Jim
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

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