[rt-users] Adding someone as a permanent CC (not admin CC)

Kenneth Crocker kfcrocker at lbl.gov
Tue Aug 3 13:37:12 EDT 2010


Do you want this to happen automatically for all Queues in RT or just
certain Queues?

If ALL Queues, RT has a RT_Site_Config.pm setting for that.

If "Queue-by-Queue", there is scrip code in the wiki for that. This code is
for "Cc', but you could modify it for "AdminCc".


On Tue, Aug 3, 2010 at 7:25 AM, Andrew Cote <andrew.cote at pslgroup.com>wrote:

> Hi there,
> Is there any way of setting up RT to permanently CC someone on all
> correspondance within RT *without* having to manually add them as AdminCC to
> all tickets?
> For example, if one RT users takes ownership of a ticket and replies to the
> requestor, another RT user will receive all correspondance via e-mail. I
> know this can be done by adding an e-mail address as AdminCC manually, but I
> would like this to be done automatically.
> Any help would be appreciated :)
> Regards,
> ----------------------------------------------------------------
> Andrew Cote
> User Support Specialist
> P\S\L Group Canada
> -----------------------------------------------------------------
> Office: +1.514.938.2600 x2520
> www.pslgroup.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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