[rt-users] info needed regarding RTIR

Rahul Chaturvedi rahul.rk1979 at gmail.com
Fri Aug 6 06:46:09 EDT 2010


I am using RTIR with RT. under *New Ticket in* i have option Blocks,
General, Incidents, Incident repots etc... all are added when i integrate
RTIR with RT.
Is there any way so that under RT at glance and under Quick Search i can see
number of Incidents open. I have Selected queues to be displayed on the "RT
at a glance" page but i can only see the general ticket info and not the

Thanks & Regards

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