[rt-users] Help with rt-mailgate

[Kenneth Crocker]

Kevin,

Thanks for the reply. Let me try to me a little more forthcoming on the
info.
We have set up our RT session to use LDAP, and to NOT auto create.
We had a ticket where the owner did a "reply" and added an outside email
address to the "Cc".
This 'outside' person replied to the ticket and was getting <MAILER DAEMON>
about every hour on the hours or so.
We bounced the RT session and that stopped it.
>From what I understand, our mailserver is 'polled' by RT to get any new
email sent and pulls it into RT-mailgate. There it tries to do whatever and
is kicked out due to either LDAP or privileges. All this sounds good so far.
>From that point, I'm trying to figure out if it is sending itself a copy of
that rejection and causing a loop. We don't use "ParseCc's" so we didn't set
the Regexp in our settings. I'm going to try that and see if that stops the
loop from happening.
That's all I can figure at the moment.
My questions was oriented around rt-mailgate in hopes of finding out of it
had some sort of re-generative <MAILER DAEMON> of retry for a number of
times or something that I could set to make it happen only once.

I'm thinking the REGexp setting will resolve the problem.

Kenn
LBNL

On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote:
> >    We've had a particular situation come up a couple times now where
> someone "outside" our
> >    approved (LDAP) organization, was added as an 'other' Cc to a reply
> email from RT. That person
> >    then tried to do a reply back (into RT) and RT kicked it out, as it
> should have. However, it
> >    seems RT is continuing to send the error message over and over (days).
> Is there a "for how
> >    long" or a "X times" setting in rt-mailgate we can modify to stop this
> endless error message?
>
> Kenn
>
> You've not really provided a lot to go on.  Is the original mail still
> in a postfix queue and being retried because rt-mailgate returns a
> TEMPFAIL error or something else?  Without some actual data it is
> hard.
>
> -kevin
>
>
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