[rt-users] Help with rt-mailgate

Kevin Falcone falcone at bestpractical.com
Mon Aug 9 10:57:35 EDT 2010

On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote:
>    Kevin,
>    Thanks for the reply. Let me try to me a little more forthcoming on the info.
>    We have set up our RT session to use LDAP, and to NOT auto create.
>    We had a ticket where the owner did a "reply" and added an outside email address to the "Cc".
>    This 'outside' person replied to the ticket and was getting <MAILER DAEMON> about every hour
>    on the hours or so.
>    We bounced the RT session and that stopped it.
>    From what I understand, our mailserver is 'polled' by RT to get any new email sent and pulls
>    it into RT-mailgate. There it tries to do whatever and is kicked out due to either LDAP or
>    privileges. All this sounds good so far. From that point, I'm trying to figure out if it is
>    sending itself a copy of that rejection and causing a loop. We don't use "ParseCc's" so we
>    didn't set the Regexp in our settings. I'm going to try that and see if that stops the loop
>    from happening.
>    That's all I can figure at the moment.
>    My questions was oriented around rt-mailgate in hopes of finding out of it had some sort of
>    re-generative <MAILER DAEMON> of retry for a number of times or something that I could set to
>    make it happen only once.
>    I'm thinking the REGexp setting will resolve the problem.


It sounds like you're using fetchmail, but you don't say how fetchmail
is feeding mail into rt-mailgate.  You really need to dig into your
mail logs and figure out what the error flow is.


>    On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
>      On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote:
>      > We've had a particular situation come up a couple times now where someone "outside" our
>      > approved (LDAP) organization, was added as an 'other' Cc to a reply email from RT. That
>      person
>      > then tried to do a reply back (into RT) and RT kicked it out, as it should have. However,
>      it
>      > seems RT is continuing to send the error message over and over (days). Is there a "for how
>      > long" or a "X times" setting in rt-mailgate we can modify to stop this endless error
>      message?
>      Kenn
>      You've not really provided a lot to go on. Is the original mail still
>      in a postfix queue and being retried because rt-mailgate returns a
>      TEMPFAIL error or something else? Without some actual data it is
>      hard.
>      -kevin
>      Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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> References
>    Visible links
>    1. mailto:falcone at bestpractical.com
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