[rt-users] RTx:Tags - can you have queue specific tagclouds

john habermann john.haberman at gmail.com
Sun Aug 8 22:11:57 EDT 2010

Hi Jerrad

The problem I have is that I users of the different queues are very
different, for example I have an IT specific queue and then I have a queue
for people working on things like event organisation and grant funding
proposals so the tags that I have in use for the IT queue are not relevant
in any way to the users of the Community queue so the tagcloud would quickly
become cluttered with irrelevant terms.
I might just look at removing it from simple search and just having it as an
option to be added to a dashboard so users in the IT queue can just add a
tagcloud to their dashboard but it won't be cluttering up the simple search
for the other users. Is that something that should be easy to do?

Thank you

On Fri, Aug 6, 2010 at 2:21 AM, Jerrad Pierce <
jpierce at cambridgeenergyalliance.org> wrote:

> > Does anyone know how you might go about having tagclouds that are
> specific
> > to a queue?
> I never had the need. It's not impossible, but would take considerable
> work.
> Part of the problem is that for expediency the extension does its work
> with raw SQL,
> rather than the RT API. Therefore, it is not aware of users' CF ACLs.
> Although hacking
> in that bit wouldn't be too hard. Feel free to submit a bug report at
> rt.cpan.org, but
> I can't make any guarantees when I might be able to do so.
> However, I would make the case that while there may be some information
> leakage
> through seeing tags on tickets one cannot access, access to a full
> list of tags in
> current use helps standardize tag names and reduce proliferation. Not
> getting results
> when clicking on tags ranks as a minor annoyance on par with search result
> count
> not matching the number of returned results :-P
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