[rt-users] Help with rt-mailgate

[Kenneth Crocker]

Kevin,

Yep. I figured that. At least it will get me on the right track.

Thanks.

Kenn
LBNL

On Mon, Aug 9, 2010 at 7:57 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote:
> >    Kevin,
> >
> >    Thanks for the reply. Let me try to me a little more forthcoming on
> the info.
> >    We have set up our RT session to use LDAP, and to NOT auto create.
> >    We had a ticket where the owner did a "reply" and added an outside
> email address to the "Cc".
> >    This 'outside' person replied to the ticket and was getting <MAILER
> DAEMON> about every hour
> >    on the hours or so.
> >    We bounced the RT session and that stopped it.
> >    From what I understand, our mailserver is 'polled' by RT to get any
> new email sent and pulls
> >    it into RT-mailgate. There it tries to do whatever and is kicked out
> due to either LDAP or
> >    privileges. All this sounds good so far. From that point, I'm trying
> to figure out if it is
> >    sending itself a copy of that rejection and causing a loop. We don't
> use "ParseCc's" so we
> >    didn't set the Regexp in our settings. I'm going to try that and see
> if that stops the loop
> >    from happening.
> >    That's all I can figure at the moment.
> >    My questions was oriented around rt-mailgate in hopes of finding out
> of it had some sort of
> >    re-generative <MAILER DAEMON> of retry for a number of times or
> something that I could set to
> >    make it happen only once.
> >
> >    I'm thinking the REGexp setting will resolve the problem.
>
> Kenn
>
> It sounds like you're using fetchmail, but you don't say how fetchmail
> is feeding mail into rt-mailgate.  You really need to dig into your
> mail logs and figure out what the error flow is.
>
> -kevin
>
> >    On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone <[1]
> falcone at bestpractical.com> wrote:
> >
> >      On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote:
> >      > We've had a particular situation come up a couple times now where
> someone "outside" our
> >      > approved (LDAP) organization, was added as an 'other' Cc to a
> reply email from RT. That
> >      person
> >      > then tried to do a reply back (into RT) and RT kicked it out, as
> it should have. However,
> >      it
> >      > seems RT is continuing to send the error message over and over
> (days). Is there a "for how
> >      > long" or a "X times" setting in rt-mailgate we can modify to stop
> this endless error
> >      message?
> >
> >      Kenn
> >
> >      You've not really provided a lot to go on. Is the original mail
> still
> >      in a postfix queue and being retried because rt-mailgate returns a
> >      TEMPFAIL error or something else? Without some actual data it is
> >      hard.
> >      -kevin
> >
> >      Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >      Buy a copy at [2]http://rtbook.bestpractical.com
> >
> > References
> >
> >    Visible links
> >    1. mailto:falcone at bestpractical.com
> >    2. http://rtbook.bestpractical.com/
>
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
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