[rt-users] Email notification question

Mike Johnson mike.johnson at nosm.ca
Tue Aug 10 16:20:24 EDT 2010

After you checked the box, did you hit save at the VERY bottom of the page?
That will refresh the page, and move those that you checked to the "This
message will not be sent to" box.

I forget to do that the odd time... makes for some interesting communication
back... especially when I'm not so politically correct when I am not sending
the end-users :P but they get it hahahaha.


On Tue, Aug 10, 2010 at 3:54 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> To List,
> I have a question about a situation that occurred just recently in my
> (3.8.7) RT session. I have a scrip that notifies CC watchers on
> Correspondence along with one that notifies AdminCC and the Requestor. When
> I went to the "Reply" page to enter my text I saw the "check boxes" at the
> bottom of the screen that indicated who would get a notification due to what
> scrip. I checked the boxes for the CC watchers and yet they *still* got an
> email. Has anyone else had this problem? I checked that those recipients
> were not in any other group or role that was also to get a notification for
> that Queue/Ticket (*no other* Queue watchers or Ticket CC's) They were
> not.
> I'm stumped.
> Kenn
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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