[rt-users] RT mailgate loop revisited - last chapter

Kenneth Crocker kfcrocker at lbl.gov
Tue Aug 17 16:59:30 EDT 2010


OK. That settles it, then. I've *definitely* got to talk to our email
postmaster guys.

Thanks again for your time and patience.


On Tue, Aug 17, 2010 at 1:53 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Aug 12, 2010 at 12:37:01PM -0700, Kenneth Crocker wrote:
> >    The only thing I can figure is that one or more of the settings shown
> above is causing RT to
> >    initiate a mail loop every 15 minutes. Does RT go to the incoming mail
> server to look for
> >    "new" mail every 15 minutes? If so, why 15 minutes? Where does that
> setting exist? Is there
> >    something in one of the settings above that tells RT to keep re-trying
> to add this guy?
> Kenn
> RT does not query for new mail.  Your mail infrastructure does.
> You have told RT to fail to create new users for people, make your
> mail infrastructure respect that.
> -kevin
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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