[rt-users] Hiding ticket metadata for certain groups

Gary Greene ggreene at minervanetworks.com
Fri Aug 20 12:52:25 EDT 2010

On 8/20/10 7:19 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
> On Fri, Aug 20, 2010 at 08:22:36AM +0200, Miha Valencic wrote:
>>    users _are_ indeed created in the DB, but they were not visible in the UI.
>> I was already
>>    prepared to write back that the users are not visible in the UI, when I
>> tried searching for a
>>    specific handle and UI found that user.
>>    It is a bit unintuitive that in order to list all users (Privileged _and_
>> Unprivileged) one
>>    has to search for users with filter not matching "someN0n$en$e" to see all
>> of the users.
> It is easy to end up with hundreds of thousands of Unprivileged user
> records in a long running public RT instance.  Having to search for
> them tends to work a lot better.
> -kevin

Personally, I'd like to see that be configurable, since in a company of
under 200, having to search for the user is a little unintuitive. I will
agree that in a public instance where users are created as tickets come in,
it's a good idea however.


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