[rt-users] Permissions for saved search on RT at a Glance

[Alister West]

I found my Permission setting and now everything works as expected.

It was the global config that I needed to change.

Config > _Global_ > Groups > Privileged > ShowSavedSearches.

I have updated the wiki to make this more clear.
http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance


Cheers,

Alister West <alister at gossamer-threads.com>



On 10-08-20 10:58 AM, Alister West wrote:
>
> Hi,
>
> I have a new install of RT and would like to change the default
> RT-at-a-Glance for everyone.
>
> I followed the instructions on the wiki here and I have it working for
> the root user.
> http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
>
>
> I created a 'support' group and added 4 users to that group.
> I also created an 'Approvers' group but no-one is in that yet.
>
> I saved my custom query as 'RT System saved searches > My Service
> Requests'.
>
> In Config > Groups > 'Support' > Group Rights
> I added 'ShowSavedSearches' to both the 'System Privileged' group and
> the 'User defined - Support' group.
>
> Unfortunately I get the error "Predefined search My Service Requests not
> found" when logging in as the Support user Phil.
>
>
> Have I missed something simple with my Permissions settings?
>
>
> Thanks in advance,
>
> Alister
>
>
>