[rt-users] Permissions for saved search on RT at a Glance

[Kenneth Crocker]

Alister,

What we did was grant all the Search privileges (Show, Save, Modify,
etc) *Globally
to all "Privileged" *
Users. This did *NOT* affect Personal Searches. For Groups, it allows those
rights *IF AND ONLY IF* they are a *member of said group*. By doing it this
way, we saved ourselves a *WHOLE BUNCH* of maintenance.

Just a thought on rights management.

Kenn
LBNL

On Fri, Aug 20, 2010 at 11:24 AM, Alister West <alister at gossamer-threads.com
> wrote:

>
> I found my Permission setting and now everything works as expected.
>
> It was the global config that I needed to change.
>
> Config > _Global_ > Groups > Privileged > ShowSavedSearches.
>
> I have updated the wiki to make this more clear.
>
> http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
>
>
> Cheers,
>
>
> Alister West <alister at gossamer-threads.com>
>
>
>
> On 10-08-20 10:58 AM, Alister West wrote:
>
>>
>> Hi,
>>
>> I have a new install of RT and would like to change the default
>> RT-at-a-Glance for everyone.
>>
>> I followed the instructions on the wiki here and I have it working for
>> the root user.
>> http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
>>
>>
>> I created a 'support' group and added 4 users to that group.
>> I also created an 'Approvers' group but no-one is in that yet.
>>
>> I saved my custom query as 'RT System saved searches > My Service
>> Requests'.
>>
>> In Config > Groups > 'Support' > Group Rights
>> I added 'ShowSavedSearches' to both the 'System Privileged' group and
>> the 'User defined - Support' group.
>>
>> Unfortunately I get the error "Predefined search My Service Requests not
>> found" when logging in as the Support user Phil.
>>
>>
>> Have I missed something simple with my Permissions settings?
>>
>>
>> Thanks in advance,
>>
>> Alister
>>
>>
>>
>>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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