[rt-users] auto repoen after E-Mail answer

[Ingo.Itter at ages.de]

Hello,

how can i disable the automatic Reopen if the Requestor answer via E-Mail 
a closed (resolved) ticket ?

Thank you



_______________________________________________________________________
Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134
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