[rt-users] auto repoen after E-Mail answer

Emmanuel Lacour elacour at easter-eggs.com
Wed Dec 1 05:52:22 EST 2010

On Wed, Dec 01, 2010 at 11:47:59AM +0100, Ingo.Itter at ages.de wrote:
>    Hello,
>    how can i disable the automatic Reopen if the Requestor answer via E-Mail
>    a closed (resolved) ticket ?

Look at Configuration->Global->Scrips

and remove the scrip "On Correspond Open Tickets"

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