[rt-users] Adding it as a 'Requestor' would create a mail loop.... ?

[Kevin Falcone]

On Wed, Dec 01, 2010 at 12:26:30PM -0500, Chris Hall wrote:
> ok, here's a smipplet of what I've got in RT_SiteConfig
> 
> Set($CorrespondAddress  , 'trouble-ticket at imctv.com');
> Set($CommentAddress  , 'rt-comment at imctv.com');
> Set($SMTPFrom , 'trouble-ticket at imctv.com');
> Set($RTAddressRegexp ,
> '^(trouble-ticket\@imctv\.com|rt-comment\@imctv\.com)$');
> 
> I assumed I needed to match trouble-ticket at imctv.com and
> rt-comment at imctv.com, did I form the regexp wrong, or am I wrong on this
> thinking?

That appears correct.  What is the actual From: address you're
trying to use?

-kevin

> On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone <falcone at bestpractical.com>wrote:
> 
> > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote:
> > >    I'm a bit confused here.. tried reading up on this but.. maybe I just
> > need a layman's
> > >    [1]mymail at myserver.com is an address RT receives mail at. Adding it
> > as a 'Requestor' would
> > >    create a mail loop
> > >    (obviously that's not the email address.. just kinda.. censoring..)
> > >    In the past, we've always used this email address as the single
> > address to send out
> > >    notifications, etc.. and we don't really get "replies" to tickets via
> > email. So now it appears
> > >    it wants a different email account, rather than the "catch-all" one we
> > made. I tried
> > >    uncommenting the line from RT_SiteConfig.pm and restarting apache, but
> > that didn't seem to
> > >    change anything. Before I accidentally break something, can someone
> > help me out here? All I
> > >    want is to have it able to submit tickets using the catch-all email
> > account we made for it.
> >
> > Most likely you wrote your RTAddressRegexp wrong and are matching
> > accounts other than your Correspond and Comment addresses
> >
> > -kevin
> >

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