[rt-users] Adding it as a 'Requestor' would create a mail loop.... ?

Chris Hall hiro24 at gmail.com
Wed Dec 1 14:33:59 EST 2010


I'm just saying with this configuration, when I go to create a ticket, the
default "requestor" is trouble-ticket at imctv.com but when I hit submit, I get
an error:

trouble-ticket at imctv.com is an address RT receives mail at. Adding it as a
'Requestor' would create a mail loop

On Wed, Dec 1, 2010 at 12:38 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Wed, Dec 01, 2010 at 12:26:30PM -0500, Chris Hall wrote:
> > ok, here's a smipplet of what I've got in RT_SiteConfig
> >
> > Set($CorrespondAddress  , 'trouble-ticket at imctv.com');
> > Set($CommentAddress  , 'rt-comment at imctv.com');
> > Set($SMTPFrom , 'trouble-ticket at imctv.com');
> > Set($RTAddressRegexp ,
> > '^(trouble-ticket\@imctv\.com|rt-comment\@imctv\.com)$');
> >
> > I assumed I needed to match trouble-ticket at imctv.com and
> > rt-comment at imctv.com, did I form the regexp wrong, or am I wrong on this
> > thinking?
>
> That appears correct.  What is the actual From: address you're
> trying to use?
>
> -kevin
>
> > On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone <
> falcone at bestpractical.com>wrote:
> >
> > > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote:
> > > >    I'm a bit confused here.. tried reading up on this but.. maybe I
> just
> > > need a layman's
> > > >    [1]mymail at myserver.com is an address RT receives mail at. Adding
> it
> > > as a 'Requestor' would
> > > >    create a mail loop
> > > >    (obviously that's not the email address.. just kinda..
> censoring..)
> > > >    In the past, we've always used this email address as the single
> > > address to send out
> > > >    notifications, etc.. and we don't really get "replies" to tickets
> via
> > > email. So now it appears
> > > >    it wants a different email account, rather than the "catch-all"
> one we
> > > made. I tried
> > > >    uncommenting the line from RT_SiteConfig.pm and restarting apache,
> but
> > > that didn't seem to
> > > >    change anything. Before I accidentally break something, can
> someone
> > > help me out here? All I
> > > >    want is to have it able to submit tickets using the catch-all
> email
> > > account we made for it.
> > >
> > > Most likely you wrote your RTAddressRegexp wrong and are matching
> > > accounts other than your Correspond and Comment addresses
> > >
> > > -kevin
> > >
>
>
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