[rt-users] Adding it as a 'Requestor' would create a mail loop.... ?

Kevin Falcone falcone at bestpractical.com
Wed Dec 1 16:12:46 EST 2010


On Wed, Dec 01, 2010 at 02:33:59PM -0500, Chris Hall wrote:
>    I'm just saying with this configuration, when I go to create a ticket, the default "requestor"
>    is [1]trouble-ticket at imctv.com but when I hit submit, I get an error:
>    [2]trouble-ticket at imctv.com is an address RT receives mail at. Adding it as a 'Requestor'
>    would create a mail loop

The default requestor is the email address of the user you are logged
in as.

Trying to create a ticket where the Requestor is the CorrespondAddress
in RT is a recipe for making loops if there are ever any
notifications.

You really don't want to do that

You could certainly unset a number of things and file off the serial
numbers and RT will let you do this, but I'm not going to recommend
it.

-kevin

>    On Wed, Dec 1, 2010 at 12:38 PM, Kevin Falcone <[3]falcone at bestpractical.com> wrote:
> 
>      On Wed, Dec 01, 2010 at 12:26:30PM -0500, Chris Hall wrote:
>      > ok, here's a smipplet of what I've got in RT_SiteConfig
>      >
>      > Set($CorrespondAddress , '[4]trouble-ticket at imctv.com');
>      > Set($CommentAddress , '[5]rt-comment at imctv.com');
>      > Set($SMTPFrom , '[6]trouble-ticket at imctv.com');
>      > Set($RTAddressRegexp ,
>      > '^(trouble-ticket\@imctv\.com|rt-comment\@imctv\.com)$');
>      >
>      > I assumed I needed to match [7]trouble-ticket at imctv.com and
>      > [8]rt-comment at imctv.com, did I form the regexp wrong, or am I wrong on this
>      > thinking?
> 
>      That appears correct. What is the actual From: address you're
>      trying to use?
>      -kevin
>      > On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone <[9]falcone at bestpractical.com>wrote:
>      >
>      > > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote:
>      > > > I'm a bit confused here.. tried reading up on this but.. maybe I just
>      > > need a layman's
>      > > > [1][10]mymail at myserver.com is an address RT receives mail at. Adding it
>      > > as a 'Requestor' would
>      > > > create a mail loop
>      > > > (obviously that's not the email address.. just kinda.. censoring..)
>      > > > In the past, we've always used this email address as the single
>      > > address to send out
>      > > > notifications, etc.. and we don't really get "replies" to tickets via
>      > > email. So now it appears
>      > > > it wants a different email account, rather than the "catch-all" one we
>      > > made. I tried
>      > > > uncommenting the line from RT_SiteConfig.pm and restarting apache, but
>      > > that didn't seem to
>      > > > change anything. Before I accidentally break something, can someone
>      > > help me out here? All I
>      > > > want is to have it able to submit tickets using the catch-all email
>      > > account we made for it.
>      > >
>      > > Most likely you wrote your RTAddressRegexp wrong and are matching
>      > > accounts other than your Correspond and Comment addresses
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