[rt-users] Adding it as a 'Requestor' would create a mail loop.... ?
falcone at bestpractical.com
Wed Dec 1 16:12:46 EST 2010
On Wed, Dec 01, 2010 at 02:33:59PM -0500, Chris Hall wrote:
> I'm just saying with this configuration, when I go to create a ticket, the default "requestor"
> is trouble-ticket at imctv.com but when I hit submit, I get an error:
> trouble-ticket at imctv.com is an address RT receives mail at. Adding it as a 'Requestor'
> would create a mail loop
The default requestor is the email address of the user you are logged
Trying to create a ticket where the Requestor is the CorrespondAddress
in RT is a recipe for making loops if there are ever any
You really don't want to do that
You could certainly unset a number of things and file off the serial
numbers and RT will let you do this, but I'm not going to recommend
> On Wed, Dec 1, 2010 at 12:38 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
> On Wed, Dec 01, 2010 at 12:26:30PM -0500, Chris Hall wrote:
> > ok, here's a smipplet of what I've got in RT_SiteConfig
> > Set($CorrespondAddress , 'trouble-ticket at imctv.com');
> > Set($CommentAddress , 'rt-comment at imctv.com');
> > Set($SMTPFrom , 'trouble-ticket at imctv.com');
> > Set($RTAddressRegexp ,
> > '^(trouble-ticket\@imctv\.com|rt-comment\@imctv\.com)$');
> > I assumed I needed to match trouble-ticket at imctv.com and
> > rt-comment at imctv.com, did I form the regexp wrong, or am I wrong on this
> > thinking?
> That appears correct. What is the actual From: address you're
> trying to use?
> > On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone <falcone at bestpractical.com>wrote:
> > > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote:
> > > > I'm a bit confused here.. tried reading up on this but.. maybe I just
> > > need a layman's
> > > > mymail at myserver.com is an address RT receives mail at. Adding it
> > > as a 'Requestor' would
> > > > create a mail loop
> > > > (obviously that's not the email address.. just kinda.. censoring..)
> > > > In the past, we've always used this email address as the single
> > > address to send out
> > > > notifications, etc.. and we don't really get "replies" to tickets via
> > > email. So now it appears
> > > > it wants a different email account, rather than the "catch-all" one we
> > > made. I tried
> > > > uncommenting the line from RT_SiteConfig.pm and restarting apache, but
> > > that didn't seem to
> > > > change anything. Before I accidentally break something, can someone
> > > help me out here? All I
> > > > want is to have it able to submit tickets using the catch-all email
> > > account we made for it.
> > >
> > > Most likely you wrote your RTAddressRegexp wrong and are matching
> > > accounts other than your Correspond and Comment addresses
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