[rt-users] How to include ticket id of another RT to local RT ticket subject

[Kevin Falcone]

On Thu, Dec 02, 2010 at 10:25:06AM -0200, Fernando Frota Machado de Morais wrote:
> 
>     does anyone have a script to or knows how to include ticket id of 
> another RT into local ticket subject when the other RT is replying to a 
> message sent by my RT?

You don't say what version of RT you're running, but modern RTs
include a Scrip that keeps subject tags of external RTs intact.

-kevin
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