[rt-users] How to include ticket id of another RT to local RT ticket subject

[Fernando Frota Machado de Morais]

RT 3.8.0


I need to extract subject tags from external RTs and include them (or 
the new ones) into my ticket subject, to avoid creation of new tickets 
when one RT answer to another.

-- 
     Fernando Frota Machado de Morais
        Divisao de Redes de Comunicacao
        Centro de Computacao
        Universidade Federal de Minas Gerais
        Brasil
        Tel. +55(31)3409.4007  Fax. +55(31)3409.4004

Em quinta-feira 02 dezembro 2010, às 13:02:22, Kevin Falcone escreveu:
> On Thu, Dec 02, 2010 at 10:25:06AM -0200, Fernando Frota Machado de 
Morais wrote:
> >     does anyone have a script to or knows how to include ticket id
> >     of
> > 
> > another RT into local ticket subject when the other RT is replying
> > to a message sent by my RT?
> 
> You don't say what version of RT you're running, but modern RTs
> include a Scrip that keeps subject tags of external RTs intact.
> 
> -kevin