[rt-users] Bulk update shows active users and everyone who's emailed into RT

[Kris Germann]

That was obscenely generic wasn't it... Sorry.

Under Bulk Update, the option of "Make Owner:" shows all of the RT 
created users along with all of the email correspondence users, however 
under Global group rights for RT I see 'Everyone:' having 'No rights 
granted'.


Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5

On 10-12-02 09:59 AM, Kevin Falcone wrote:
> On Thu, Dec 02, 2010 at 09:05:31AM -0500, Kris Germann wrote:
>>     I'm wondering if there is a way to limit the number of users who show up when bulk-updating
>>     tickets to only the RT defined users, instead of now where it shows not only those users, but
>>     also everyone who has emailed in. I know this is used to allow people access to email RT but
>>     perhaps it could store the emails in a transparent database which doesn't show anywhere but
>>     the the sql tables?
> You don't say where the users show up, but you've most likely granted
> OwnTicket too widely (such as to Everyone or Unprivileged)
>
> -kevin
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