[rt-users] How to include ticket id of another RT to local RT ticket subject

[Kevin Falcone]

On Thu, Dec 02, 2010 at 06:40:44PM -0200, Fernando Frota Machado de Morais wrote:
> 
> RT 3.8.0

You want a newer RT and that will just work
3.8.0 is several years behind on bugfixes

-kevin

> I need to extract subject tags from external RTs and include them (or 
> the new ones) into my ticket subject, to avoid creation of new tickets 
> when one RT answer to another.
> 
> -- 
>      Fernando Frota Machado de Morais
>         Divisao de Redes de Comunicacao
>         Centro de Computacao
>         Universidade Federal de Minas Gerais
>         Brasil
>         Tel. +55(31)3409.4007  Fax. +55(31)3409.4004
> 
> Em quinta-feira 02 dezembro 2010, às 13:02:22, Kevin Falcone escreveu:
> > On Thu, Dec 02, 2010 at 10:25:06AM -0200, Fernando Frota Machado de 
> Morais wrote:
> > >     does anyone have a script to or knows how to include ticket id
> > >     of
> > > 
> > > another RT into local ticket subject when the other RT is replying
> > > to a message sent by my RT?
> > 
> > You don't say what version of RT you're running, but modern RTs
> > include a Scrip that keeps subject tags of external RTs intact.
> > 
> > -kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101202/ad6b7108/attachment.sig>