[rt-users] Bulk update shows active users and everyone who's emailed into RT

Kris Germann kris_germann at 295.ca
Thu Dec 2 09:05:31 EST 2010


Hey guys,

I'm wondering if there is a way to limit the number of users who show up 
when bulk-updating tickets to only the RT defined users, instead of now 
where it shows not only those users, but also everyone who has emailed 
in. I know this is used to allow people access to email RT but perhaps 
it could store the emails in a transparent database which doesn't show 
anywhere but the the sql tables?

Anyone know if this can be done?
-- 

Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5
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